Terms and Conditions
NOW OFTEN ALWAYS TERMS AND CONDITIONS
1 Introduction
1.1 Welcome to Now Often Always ("NOA," "we," "us," or "our"). We provide personalised, science-backed wellness guidance for women, through our services, which include a detailed health questionnaire, phlebotomy appointment (at home or in a clinic), laboratory testing, consultations with NOA Nutritionists, and follow-up wellness and lifestyle recommendations (our “Services”).
1.2 By accessing our website, using our services, or purchasing our products, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you must not use our Services.
1.3 These Terms should be read alongside our Privacy Policy and any additional terms provided when you access specific services.
2 Who We Are
2.1 Now Often Always Limited is a company registered in England and Wales (Company No. 15656006) with our registered office at First Floor, 28 Arcadia Avenue, London, England, N3 2FG.
2.2 For any questions about these Terms, you can contact us at info@nowoftenalways.com.
3 Eligibility and Scope
3.1 You must be at least 18 years old to use our services.
3.2 Our Services are available within the United Kingdom only. We cannot accept Orders from users whose IP address is outside, or where the user is resident outside, the United Kingdom.
3.3 By signing up for NOA’s Services, you confirm that all information you provide is true, accurate, complete and not misleading.
3.4 If you provide any information that is untrue, inaccurate, non-current, misleading or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, non-current, misleading or incomplete, then we have the right to terminate or refuse any and all current or future access, sale, or use of the Services and/or Products (or any portion thereof), and you may be further liable for providing such information.
4 Our Services
4.1 We provide Services, which includes:
4.1.1 A comprehensive online health questionnaire;
4.1.2 Phlebotomy sample collection, provided by Inuvi (mobile phlebotomy) or Tuli Health (in-clinic appointments);
4.1.3 Laboratory testing (by our accredited partner clinics);
4.1.4 Virtual consultation with an in-house NOA Nutritionist;
4.1.5 Preparation of a results report containing general healthcare and lifestyle advice relating to the type of blood testing carried out
4.1.6 The ability to purchase additional blood tests and nutritionist consultations; and
4.1.7 Recommendations for supplements available via our affiliate partner, Healf.com
4.2 The insights and recommendations provided by NOA are for informational purposes only and are not a substitute for medical advice. If you have concerns about your health, you should consult a GP or healthcare professional.
4.3 NOA is not a regulated medical provider and does not diagnose, treat, or cure medical conditions.
4.4 We reserve the right to change the laboratory from time to time without notice.
5 USING THE SERVICE
5.5 By undergoing the blood test, you are formally providing your consent to undergo the related test. You agree that before proceeding with any test, you will read all relevant information provided in these Terms, the Privacy Policy on the Site, and in any packaging. If you are unsure or if you require any further information, you agree to contact us or a licensed healthcare professional for further information.
5.6 You acknowledge any test results do not constitute a definitive result. “Low”, “Normal”, “Within range”, or “High” readings do not constitute a definitive diagnosis and further testing may be required from your physician or other licensed healthcare professional. Further, if test results are normal, but symptoms remain we may recommend that you should be examined by a physician or other licensed healthcare professional.
5.7 The Services are limited to the Services as defined in Section 4 above. If you require medical advice or counselling in addition to the Services, you should seek the advice of one of your physician or other licensed healthcare professional.
5.8 Any failure to comply with your obligations as outlined in this section 5, particularly with regard to re-testing is entirely your responsibility.
5.9 You acknowledge and agree:
5.9.1 to comply fully with all instructions provided by NOA or our partners from time to time;
5.9.2 to provide us with such information or evidence of identity as we may be required to obtain from you by applicable law from time to time;
5.9.3 to disclose to us honestly and to the best of your knowledge any information that may affect or impact the test result;
5.9.4 to use the Site, and the Services only for lawful purposes and in accordance with these Terms and you further agree not to induce fear, harass or be abusive to any of our staff, or the staff of our partners; and
5.9.5 not to use the Services for resale or in any way that breaches any applicable national or international law or regulation.
6 Booking and Payment
6.1 You can book our Services via our website (www.nowoftenalways.com) (our “Site”).
6.2 Payment is required in full at the time of booking. Accepted payment methods will be displayed at checkout.
6.3 If you require a phlebotomy appointment, additional charges may apply depending on whether the sample is collected at home or in a clinic.
6.4 NOA reserves the right to change prices at any time. However, any changes will not affect Services already purchased.
6.5 For products purchased through the Site, you agree to pay the price listed for the product, the VAT and any other applicable sales or use taxes (to the extent applicable), delivery charges, and any other charges in relation to a confirmed Order in advance by clicking on the payment button on the Site and following the required procedure.
6.6 By providing a credit card or other payment method accepted by us, you represent and warrant that you are authorised to use the designated payment method and that you authorise us (or our third-party payment processor) to charge your payment method for the total amount of your Order. If the payment method you provide cannot be verified, is invalid, or is otherwise not acceptable, your Order may be suspended or cancelled until you are able to resolve the payment issue.
7 Cancellations and Refunds
7.1 If you wish to cancel your service, you may do so within 14 days of purchase, provided that:
7.1.1 Your phlebotomy appointment has not yet been conducted; or
7.1.2 Your blood sample has not been sent for testing.
7.2 If you cancel after a phlebotomy appointment has been conducted, no refund will be issued.
7.3 If you fail to attend a scheduled phlebotomy appointment without prior notice, the following penalties will apply:
7.4 In-clinic appointments (Tuli Health): Cancellations within 24 hours or no-shows will result in an additional charge of £35 payable by you.
7.5 At-home phlebotomy (Inuvi): Cancellations within 48 hours or no-shows will be subject to a £59 charge payable by you.
7.6 Refunds, where applicable, will be processed within 10 working days using the original payment method.
7.7 NOA reserves the right to refuse refunds in cases of suspected misuse of the cancellation policy.
8 Sample Collection and Testing
8.1 NOA works with accredited partner laboratories to process blood samples.
8.2 If your blood sample cannot be analysed due to inadequate collection, clotting, or insufficient volume, we may offer you a further phlebotomy appointment. at no additional charge.
8.3 If your replacement sample also cannot be analysed, you may be required to pay for an additional test.
8.4 Where you select an in-clinic phlebotomy appointment, you are responsible for ensuring that your sample is sent to the laboratory within the timeframes specified in the instructions provided. Delays may affect the validity of the sample.
8.5 NOA is not responsible for samples lost or delayed in transit.
8.6 Your results will be reviewed by our in-house NOA Nutritionist not a medical team. You agree that these results are for your own personal use and it is your responsibility to review any out-of-range results with your doctor or consultant.
9 Supplements and Affiliate Partner
9.1 As part of our personalised wellness guidance, NOA may recommend supplements that may be beneficial to your health. These recommendations are based on your test results, health questionnaire responses, and consultation with a NOA Nutritionist.
9.2 NOA is not responsible for the formulation, safety, efficacy, or suitability of any supplements recommended or purchased through our affiliate partner, Healf.com. You should consult a healthcare professional before taking any supplements.
9.3 If you choose to purchase supplements through Healf.com, your transaction will be subject to Healf.com’s terms and conditions. NOA is not responsible for the delivery, refund, or any other aspect of your purchase with Healf.com.
9.4 NOA may receive an affiliate commission for purchases made through Healf.com. This does not impact the recommendations provided to you, which are based solely on your health profile.
10 Data Protection and Privacy
10.1 Your personal and health data will be processed in accordance with our Privacy Policy.
10.2 By using NOA’s services, you provide informed consent for NOA and its partner laboratories (Inuvi) and clinic partners (Tuli Health) to process your health data for testing and recommendations.
10.3 NOA does not sell or share your personal data with third parties for marketing purposes.
10.4 NOA may anonymise and aggregate data for research and service improvement purposes.
11 Limitation of Liability
11.1 NOA provides wellness guidance and does not replace medical advice. We do not accept liability for any decisions you make based on the information provided through our Services.
11.2 ALL SERVICES ARE PROVIDED TO YOU ON AN “AS-IS,” “AS-AVAILABLE” BASIS AND WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE MAKE NO WARRANTY AS TO THE ACCURACY, COMPLETENESS, CURRENCY OR RELIABILITY OF ANY TEST INFORMATION, SERVICES, OPINIONS, OR MATERIALS AVAILABLE THROUGH THE SERVICES. YOU ARE RESPONSIBLE FOR VERIFYING ANY INFORMATION YOU OBTAIN FROM THE SERVICES BEFORE RELYING ON IT. USE OF THE PRODUCTS AND SERVICES IS AT YOUR SOLE RISK. WE MAKE NO REPRESENTATIONS OR WARRANTIES THAT USE OF THE SITE, OR SERVICES WILL BE UNINTERRUPTED, COMPLETELY SECURE, VIRUS-FREE, OR ERROR-FREE. YOUR SOLE AND EXCLUSIVE REMEDY RELATING TO YOUR USE OF THE SERVICES SHALL BE TO DISCONTINUE USING THE SERVICES
11.3 Subject to clause 11.4, our total liability to you resulting from the provision of the Services is limited to the price you paid for the Services and any additional services. In particular, we are not liable for any costs, loss, delay, inconvenience or damage you suffer as a result of:
11.3.1 the sample you send being lost, delayed or damaged in transit or via post from you to the laboratory;
11.3.2 the laboratory being unable to test your sample for any reason;
11.3.3 any injury, damage or loss you may suffer during the phlebotomy appointment;
11.3.4 any injury, damage or loss you may suffer as a result of your sample being collected by someone whom we have not referred you to (i.e. someone who is not a qualified phlebotomist working in a partner clinic or a nurse or phlebotomist working for our home phlebotomy provider) or as a result of using equipment or sample collection components that we have not sent to you;
11.3.5 test results not being made available to you within the turnaround time stated for any service;
11.3.6 your failure to follow instructions provided to you in relation to sample collection or pre-sample preparation requirements;
11.3.7 your failure to act upon our advice if we recommend that you seek medical advice or attention having taken a test;
11.3.8 your failure to show out-of-range test results to your GP or doctor;
11.3.9 your failure to send a sample to the laboratory for testing within the period outlined in our instructions to you;
11.3.10 your failure to attend a pre-booked phlebotomy appointment or home visit or your failure to take your sample collection kit with you to an appointment;
11.3.11 loss or damage that is not foreseeable;
11.3.12 events outside our control.
11.4 NOA does not accept liability for any indirect, incidental, or consequential losses arising from the use of its services.
12 Force Majeure
12.1 We are not responsible for delays or failures in service due to events beyond our control, including but not limited to strikes, acts of nature, pandemics, or supply chain disruptions.
12.2 If a Force Majeure event continues for more than 30 days, either party may cancel the contract without penalty.
13 Changes to These Terms
13.1 We may update these Terms from time to time. If we make material changes, we will notify you via email or our website. Your continued use of our services after updates means you accept the revised Terms.
13.2 NOA reserves the right to make minor adjustments to these Terms without prior notification.
14 Governing Law
14.1 These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
15 Contact Us
15.2 For any questions regarding these Terms, please contact info@nowoftenalways.com.
16 Definitions
· "Order" means an offer by a user to purchase Services from us via the Site;
· "Privacy Policy" means our privacy policy referred to on the Site;
· "Services" means those services set out in section 4 of these Terms;
· “Terms” means these terms and conditions;
· "You" or "your" means the user of the Site.